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Booking Terms & Conditions
The Agreement
The conditions of rental are between the guest and the owners (Sara & Paul Powis). The contract is deemed to have been made once the guest has paid a deposit and we have despatched a confirmation of booking. The guest must be over 21 years at the time of booking.
Booking
The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of the booking conditions. We reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with our booking conditions. The Guest must check the confirmation of booking and notify us of any errors immediately.
Payment
For bookings made more than 8 weeks before arrival, a deposit of 30% of the total cost of the holiday is required. The balance is due 8 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking. Payment can be made by direct transfer, or by cash or cheque. We regret credit/debit cards are not accepted. For bookings made less than two weeks before the start, payment must be made by cash or direct transfer as cheques will not be accepted.
Final Payment
The guest agrees to pay the balance of the payment EIGHT (8) weeks before the holiday is due to start. We are under no obligation to remind you that payment is due. We will attempt to contact you by email only and accept no liability in the event that the email address listed for you does not deliver a message to you. Where a guest fails to pay their balance by the due date the booking will be automatically cancelled and the deposit retained. Once cancelled we may remove any discount value from your booking and require you to pay the full list price to reinstate your holiday.
Prices
We reserve the right to change our prices, without prior notice. We guarantee that the price we quote for your holiday and subsequently ask you to pay will not increase once we have agreed to accept your booking. The price is fully inclusive of electricity, central heating, towels, linen and duvets.
Number of People using Holiday Accommodation
We permit the guests (but no one else) to occupy the property for holiday purposes only.
Arrival/Departure
Arrival time is normally between 4 and 7 pm unless by prior arrangement. Detailed instructions about keys will be given to guests prior to arrival. Please telephone to let us know when you expect to arrive. On the day of departure your apartment should be vacated by 10 am.
Cancellation or Changes by the Guest
Once the holiday is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason, then no refund of the deposit will be due. If the guest cancels up to 8 weeks before the stay there is no cancellation charge, 4-8 weeks before the stay 50% of the final payment will be refunded, less than four weeks before the start of the stay there will be no refund.
Once the owner has accepted a booking, it can only be changed to other dates by treating the original booking as a cancellation. Cancellations must be notified in writing (including by email) to the owner immediately they occur. We will endeavour to re-let the property and if successful will make a refund to the guest but this is subject to an administration fee of £20. If successful in re- letting, we may at our discretion allow the guest to transfer to alternate dates, providing the property is available for the new dates and we are agreeable to the change. A £20 re-booking charge will be payable.
Cancellation Insurance
We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Security Deposit
A Security Deposit of £100 is required at the time of booking. The Deposit is held against any charges incurred as a result of any breach by the guest such as breakages, damages, additional cleaning etc. Where no liability for charges is incurred the Security Deposit will be returned within 14 working days (USUALLY MUCH SOONER). You will be responsible for any damage done to the property or its contents by yourselves or your guests.
Access
It is the guest’s responsibility to satisfy themselves that Four Seasons is suitable. The supervision of any visitor with children or infants, or any adult requiring care remains the responsibility of the guest at all times. (See Access statement)
Other conditions
We ensure that the cottage is thoroughly cleaned between bookings, however guests are responsible for leaving the accommodation in good order and in a clean condition, otherwise a cleaning charge will be levied.
Visitors are responsible for damage caused during their stay. Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. We may ask for reasonable replacement costs.
Guests should not cause nuisance or annoyance to occupants of nearby properties.
Guests should allow reasonable access to the property by us for maintenance given reasonable notice.
If, in our opinion, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by us as discharged and we may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
Complaints
We cannot be held responsible for any perceived inadequacies in the property that are not as such faults. The property description and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed.
Complaints procedure
No complaints can be considered unless notified during the guest’s stay at the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform us at the earliest possible opportunity of any problems. Accidents howsoever caused during the holiday are not our liability. Complaints received after departure cannot be accepted, as we had no opportunity to resolve the complaint at the time.
Liability
We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the guest, or any member of the party, or visitor, during their occupancy.
Cancellation by Owners
We reserve the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither shall we be under any other liability if such cancellation occurs. Please note: in the unlikely event of a cancellation we will make every possible effort to secure alternative accommodation if required.
No Smoking
Smoking is not permitted anywhere in the apartments, but visitors may smoke in the garden.
Personal Details and Privacy
We require some of your personal details when making a booking in order to communicate with you in regards to your holiday. We take reasonable steps to ensure the security and privacy of your personal data. We require a correct address and a correct and valid email address. All payment reminders and our arrival instructions are sent by email. When you give us your email address we may add you to our mailing list (an opt out option is available when booking). We do not share personal details with any third parties.
Force Majeure
We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, changes imposed by re-scheduling of airlines or any other event outside our control.
Waiver
Our failure to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous
The guest agrees that the contract with us made at our premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
Recycling
We try to recycle as much as possible. Please help us by recycing as much of your waste as possible in the green bins provided.
Sara & Paul Powis, Four Seasons, Battenhall Avenue, Worcester, WR5 2HW. 01905 357563
Booking Terms & Conditions
The Agreement
The conditions of rental are between the guest and the owners (Sara & Paul Powis). The contract is deemed to have been made once the guest has paid a deposit and we have despatched a confirmation of booking. The guest must be over 21 years at the time of booking.
Booking
The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of the booking conditions. We reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with our booking conditions. The Guest must check the confirmation of booking and notify us of any errors immediately.
Payment
For bookings made more than 8 weeks before arrival, a deposit of 30% of the total cost of the holiday is required. The balance is due 8 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking. Payment can be made by direct transfer, or by cash or cheque. We regret credit/debit cards are not accepted. For bookings made less than two weeks before the start, payment must be made by cash or direct transfer as cheques will not be accepted.
Final Payment
The guest agrees to pay the balance of the payment EIGHT (8) weeks before the holiday is due to start. We are under no obligation to remind you that payment is due. We will attempt to contact you by email only and accept no liability in the event that the email address listed for you does not deliver a message to you. Where a guest fails to pay their balance by the due date the booking will be automatically cancelled and the deposit retained. Once cancelled we may remove any discount value from your booking and require you to pay the full list price to reinstate your holiday.
Prices
We reserve the right to change our prices, without prior notice. We guarantee that the price we quote for your holiday and subsequently ask you to pay will not increase once we have agreed to accept your booking. The price is fully inclusive of electricity, central heating, towels, linen and duvets.
Number of People using Holiday Accommodation
We permit the guests (but no one else) to occupy the property for holiday purposes only.
Arrival/Departure
Arrival time is normally between 4 and 7 pm unless by prior arrangement. Detailed instructions about keys will be given to guests prior to arrival. Please telephone to let us know when you expect to arrive. On the day of departure your apartment should be vacated by 10 am.
Cancellation or Changes by the Guest
Once the holiday is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason, then no refund of the deposit will be due. If the guest cancels up to 8 weeks before the stay there is no cancellation charge, 4-8 weeks before the stay 50% of the final payment will be refunded, less than four weeks before the start of the stay there will be no refund.
Once the owner has accepted a booking, it can only be changed to other dates by treating the original booking as a cancellation. Cancellations must be notified in writing (including by email) to the owner immediately they occur. We will endeavour to re-let the property and if successful will make a refund to the guest but this is subject to an administration fee of £20. If successful in re- letting, we may at our discretion allow the guest to transfer to alternate dates, providing the property is available for the new dates and we are agreeable to the change. A £20 re-booking charge will be payable.
Cancellation Insurance
We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Security Deposit
A Security Deposit of £100 is required at the time of booking. The Deposit is held against any charges incurred as a result of any breach by the guest such as breakages, damages, additional cleaning etc. Where no liability for charges is incurred the Security Deposit will be returned within 14 working days (USUALLY MUCH SOONER). You will be responsible for any damage done to the property or its contents by yourselves or your guests.
Access
It is the guest’s responsibility to satisfy themselves that Four Seasons is suitable. The supervision of any visitor with children or infants, or any adult requiring care remains the responsibility of the guest at all times. (See Access statement)
Other conditions
We ensure that the cottage is thoroughly cleaned between bookings, however guests are responsible for leaving the accommodation in good order and in a clean condition, otherwise a cleaning charge will be levied.
Visitors are responsible for damage caused during their stay. Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. We may ask for reasonable replacement costs.
Guests should not cause nuisance or annoyance to occupants of nearby properties.
Guests should allow reasonable access to the property by us for maintenance given reasonable notice.
If, in our opinion, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by us as discharged and we may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
Complaints
We cannot be held responsible for any perceived inadequacies in the property that are not as such faults. The property description and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed.
Complaints procedure
No complaints can be considered unless notified during the guest’s stay at the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform us at the earliest possible opportunity of any problems. Accidents howsoever caused during the holiday are not our liability. Complaints received after departure cannot be accepted, as we had no opportunity to resolve the complaint at the time.
Liability
We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the guest, or any member of the party, or visitor, during their occupancy.
Cancellation by Owners
We reserve the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither shall we be under any other liability if such cancellation occurs. Please note: in the unlikely event of a cancellation we will make every possible effort to secure alternative accommodation if required.
No Smoking
Smoking is not permitted anywhere in the apartments, but visitors may smoke in the garden.
Personal Details and Privacy
We require some of your personal details when making a booking in order to communicate with you in regards to your holiday. We take reasonable steps to ensure the security and privacy of your personal data. We require a correct address and a correct and valid email address. All payment reminders and our arrival instructions are sent by email. When you give us your email address we may add you to our mailing list (an opt out option is available when booking). We do not share personal details with any third parties.
Force Majeure
We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, changes imposed by re-scheduling of airlines or any other event outside our control.
Waiver
Our failure to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous
The guest agrees that the contract with us made at our premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
Recycling
We try to recycle as much as possible. Please help us by recycing as much of your waste as possible in the green bins provided.
Sara & Paul Powis, Four Seasons, Battenhall Avenue, Worcester, WR5 2HW. 01905 357563